Legal
Rental & Compensation Terms
Effective: June 12, 2026
This English page is provided for reference only. The legally binding text is the Korean original; in case of any discrepancy, the Korean version prevails.
Customer Service & Showroom
Phone: 070-7722-1631
Mobile: 010-8554-0103
KakaoTalk: The Danjang
Showroom visit: by appointment, 16, Hakdong-ro 8-gil, Gangnam-gu, Seoul, B-202
Rental Period and Ordering
- The rental period is confirmed individually via customer service or the order screen, depending on the product, event schedule, shipping method, and reservation status.
- Before renting, you must confirm availability for your event date through customer service.
- Please review the rental terms and this Rental & Compensation Terms page before ordering.
- The order is confirmed once payment (bank transfer or card) is completed within 24 hours of reservation confirmation.
Rental Cancellation and Exchange
- Cancelling 1 month or more before the event date: full refund
- Cancelling 15 days before the event date: 50% refund
- Cancelling 10 days before the event date: 20% refund
- Cancelling from 7 days before the event date: no refund
- Product exchange proceeds only when stock and scheduling allow, following consultation with customer service.
Shipping Standards
- Shipping covers all of Korea; remote islands and mountainous areas may incur an additional charge.
- The round-trip shipping fee for rental and return is KRW 6,000.
- For weekend (Sat/Sun) events, items ship every Thursday.
- For Monday/Tuesday events, items ship every Friday.
- For Wednesday/Thursday/Friday events, items ship based on receipt one day before the event.
- Depending on the courier, the receipt date may vary by 1–2 days.
Return Method
- Return pickups are arranged by The Danjang.
- For weekend (Sat/Sun) events, a courier pickup is arranged for Monday.
- For weekday (Mon–Fri) events, a courier pickup is arranged for the day after the event.
- If the item is not collected on the scheduled pickup date due to absence, a missing address, or being unreachable, the customer must arrange the return directly.
- If the return is delayed for reasons attributable to the customer, a late fee of KRW 20,000 per day applies.
Compensation Standards
If loss, damage, or soiling occurs due to customer negligence, compensation will be charged according to the standards below. The actual amount charged is determined by the Company based on the product's condition, whether repair is possible, remanufacturing cost, and the product's purchase price.
| Category | Description | Customer Compensation |
|---|---|---|
| Norigae | Gemstone damage, loss, or breakage | KRW 50,000–200,000 |
| Norigae | Tassel soiling or damage | KRW 50,000–100,000 |
| Norigae | Silver pendant damage, loss, or damage (bending, denting) | KRW 30,000–150,000 |
| Dwikkoji | Gemstone damage, loss, or breakage | KRW 10,000–50,000 |
| Dwikkoji | Main ornament damage (bending, denting, etc.) or loss | KRW 50,000–70,000 |
| Jokduri | Silk soiling, scratches, or other damage | KRW 60,000 |
| Jokduri | Gemstone damage, loss, or breakage | KRW 50,000–200,000 |
| Jokduri | Damage, loss, or breakage of ornamental attachments | KRW 10,000–50,000 |
| Package | Box damage or loss | KRW 15,000 |
| Package | Damage from returning without bubble-wrap packaging | Compensation based on purchase price |
| Late return | Per day of delay | KRW 20,000 |
Packaging and Return Precautions
- When returning, please package the product with bubble wrap or other cushioning, the same as when you received it.
- If the product is damaged due to missing or insufficient bubble-wrap packaging, compensation may be charged based on the product's purchase price.
- All items provided at the time of rental — components, box, certificate, ornamental parts, etc. — must be returned.
Cancellations and refunds follow both the Refund Policy and this compensation table.