Terms of Service

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the traditional accessories and craft products sold and rented, as well as the coupon and notification services, provided by 더단장 ("the Company") through the The Danjang website and related services, and define the rights and obligations of the Company and users.

Article 2 (Company Information)

Article 3 (Definitions)

• "User" means both members and non-members.
• "Product" means the traditional accessories, sterling silver craft items, and traditional cultural goods sold or rented by the Company.
• "Rental product" means a product provided for use during a period set by the Company, to be returned afterward.
• "Electronic payment agent" means a payment gateway provider, such as Toss Payments, contracted with the Company to process payment approval, cancellation, and refunds.

Article 4 (Orders, Payment, and Formation of Contract)

• Users apply for a purchase or rental by selecting a product, entering order information, agreeing to these Terms, and completing payment.
• The Company accepts an order after confirming stock, rental availability, and payment approval.
• Payments may be processed through an electronic payment agent integrated by the Company, such as Toss Payments.
• Displayed product prices, rental fees, deposits, shipping fees, late fees, and cancellation fees follow the terms disclosed on the product detail page, rental information, or order screen.
• For bank transfer or virtual account payments, an order may be automatically cancelled if payment is not confirmed within the designated deadline.
• Rental reservations proceed after confirming availability for the event date through customer service, and are finalized once payment (bank transfer or card) is completed within 24 hours of reservation confirmation.

Article 5 (Shipping and Receipt)

• The Company ships products after payment is confirmed, according to the preparation period and shipping policy for each product.
• Shipping fees, additional charges for remote islands or mountainous areas, and estimated delivery dates follow the notice on the order screen or product detail page.
• Users may bear the cost of reshipment or resulting delay caused by an incorrect address, delayed receipt, or being unreachable.
• For rental products, users must enter an accurate schedule so the product can be received before the date of use, such as an event or photoshoot.
• The round-trip shipping fee for rental products is a base of KRW 6,000, with additional charges possible for remote islands or mountainous areas.
• Delivery completion is determined based on courier tracking or receipt confirmation records, and users should check the product composition and condition immediately upon receipt.
• If damage, mis-shipment, or missing components are found after receiving a product, the user must notify the Company without delay, and may be asked to submit photos or other evidence for verification.

Article 6 (Withdrawal, Exchange, and Refund of Sold Products)

Under the Act on Consumer Protection in Electronic Commerce, users may request withdrawal, exchange, or a refund for a purchased product within 7 days of receipt.

• If a product differs from its description or advertisement, or is otherwise not performed as contracted, users may request withdrawal within 3 months of receipt or within 30 days of becoming aware of the discrepancy.
• To request withdrawal, users must contact the customer service channel with the order number, product name, and reason for the request; the Company will then guide the return process. The return address is 16, Hakdong-ro 8-gil, Gangnam-gu, Seoul, B-202.
• Users must return the product together with all components, free gifts, and packaging as instructed by the Company. If components are missing or damaged, the corresponding cost may be deducted from the refund.
• The Company refunds the payment within 3 business days of receiving the returned product. Card payment cancellations and virtual account refunds may take additional time depending on the payment agent and financial institution.
• If the Company delays a refund without justifiable reason, it will pay late-payment interest as prescribed by applicable law for the period of delay.
• Return shipping costs for simple change of mind are borne by the user; costs arising from a defective or mis-shipped product are borne by the Company.

Article 7 (Restrictions on Withdrawal and Refund)

• Withdrawal may be restricted if a product is lost or damaged due to reasons attributable to the user, except where the packaging was opened solely to check the contents.
• Withdrawal may be restricted if the product's value has significantly decreased due to use or partial consumption by the user.
• Withdrawal may be restricted if the product's value has significantly decreased over time to the point that resale is difficult.
• Withdrawal may be restricted for products individually produced at the user's request, such as custom orders, engraving, or bespoke production, where the Company has disclosed the restriction in advance and obtained the user's consent.
• If a product is damaged during the return process due to the user's careless packaging, the Company may deduct the resulting loss or restrict the refund.

Article 8 (Cancellation and Refund of Rental Applications)

• Because rental products involve reservation, inspection, packaging, and shipping preparation tied to a specific date of use, the cancellation window and fees after order confirmation may differ from those for regular sold products.
• Cancelling 1 month or more before the event date: full refund. 15 days before: 50% refund. 10 days before: 20% refund. From 7 days before the event: no refund.
• If cancelled after a rental product has already been shipped, actual costs incurred — such as round-trip shipping, packaging, inspection, and losses from blocking other reservations — may be further deducted from the refund.
• Product exchange proceeds only when stock and scheduling allow, following consultation with customer service.
• If the Company is unable to provide a rental product, or the product's condition differs from the contract, due to reasons attributable to the Company, the Company will take necessary measures such as providing a substitute product, changing the schedule, or issuing a refund.
• Specific rental operating standards and compensation criteria follow the Rental & Compensation Terms.

Article 9 (Rental Period and Return Standards)

• The rental period is based on the reservation details for each product, the event schedule, and the receipt date, date of use, and expected return date indicated by customer service or on the order screen.
• Users must return the product, all components, packaging, certificates, and any other items specified by the Company by the expected return date, using the designated method.
• For courier returns, whether the item was returned on time may be determined by the drop-off date and tracking registration time specified by the Company, rather than the date the Company or courier actually collects the item.
• The return address, courier, pickup method, and other return details follow the instructions provided for each order.
• Who bears the return shipping cost, and whether it includes the round trip, follows the terms shown on the product detail page, order screen, or rental information.

Article 10 (Late Return, Damage, Soiling, and Loss)

• If a user fails to return a rental product by the expected return date, a late fee of KRW 20,000 per day may be charged.
• If the delay causes damage to a subsequent reservation, photoshoot, event, or sale, the Company may claim compensation for the actual damage.
• If a rental product, its components, or packaging is damaged, soiled, or lost due to the user's intent or negligence, the user must compensate for repair, cleaning, part replacement, remanufacturing costs, or the equivalent value of the product.
• The Company will notify the user of the inspection results for the returned product and, where necessary, calculate costs based on objective evidence such as photos, video, or quotes.
• Minor wear from ordinary use is excluded from compensation, but conditions requiring restoration or that make the item unsuitable for re-rental may be subject to compensation.
• For rental products with a deposit, the Company may deduct confirmed costs — late fees, repair, cleaning, or loss compensation — from the deposit before refunding the remaining balance.

Article 11 (Coupons and Notification Services)

• The Company may provide members with information on coupons, events, benefits, orders, shipping, and rental or return schedules.
• Promotional information is sent only to users who have consented to receive marketing communications, via email, SMS, KakaoTalk alerts, app push, or other electronic means.
• The items collected for marketing, purpose of use, retention period, and withdrawal method follow the Marketing Consent notice.
• Coupon usage conditions, validity period, whether combinable with other coupons, and whether restored after cancellation follow the terms specified for each coupon.

Article 12 (Amendment of Terms)

• The Company may amend these Terms in accordance with applicable law or its service operation policy, and will announce any change within the service or by email at least 7 days before the effective date (30 days for changes unfavorable to users).
• If a user does not agree to the amended Terms, the user may discontinue use of the service and request to withdraw membership.
• If a user continues to use the service after the amendment notice, the user is deemed to have agreed to the amended Terms.

Article 13 (Membership Withdrawal and Restriction of Use)

• Members may request withdrawal at any time through My Page or customer service. Upon withdrawal, member information is destroyed after the retention period required by applicable law.
• If there is an ongoing order, rental, or unsettled matter, withdrawal may be processed only after that matter is completed.
• The Company may restrict use or terminate an account, with prior notice or immediately, if a user violates applicable law or these Terms, infringes on the rights of others, or interferes with the operation of the service.
• In cases of serious violations such as fraudulent transactions, identity theft, or registering false information, the Company may take necessary measures such as immediate termination and reporting to relevant authorities.

Article 14 (User Obligations)

• Users must comply with applicable law, these Terms, service guidance, and operating policies announced by the Company.
• Users must not use another person's information without authorization or enter false information.
• Users must not infringe on the rights or reputation of the Company, other users, or third parties, or interfere with the operation of the service.

Article 15 (Intellectual Property)

Rights to the photographs, text, designs, product images, logos, and other content posted on the service belong to the Company or its rightful owners. Users may not reproduce, distribute, transmit, display, sell, or otherwise use such content for commercial purposes without the Company's prior consent.

Article 16 (Disclaimer and Limitation of Liability)

The Company's liability may be limited when the service cannot be provided due to causes beyond the Company's reasonable control, such as natural disasters, telecommunication failures, or the fault of a payment agent or courier. However, if damage occurs to a user due to the Company's intent or gross negligence, the Company bears liability in accordance with applicable law.

Article 17 (Dispute Resolution)

The Company and users shall negotiate in good faith to amicably resolve disputes arising from the use of the service. If no agreement is reached, the matter shall be resolved through a court of competent jurisdiction or a dispute mediation body as prescribed by applicable law.