Refund Policy

Shipping

• Shipping method: courier / Area: nationwide
• In-stock products ship within 2–5 business days of payment confirmation.
• Made-to-order products (including engraving and custom production) ship within up to 6 weeks, depending on production time. If the estimated shipping date is likely to exceed 6 weeks, the Company will notify the buyer in advance.
• Shipping is handled by major domestic couriers such as CJ Logistics; the tracking number is available on the order detail page.
• Remote islands and mountainous areas may require additional delivery time.

Exchanges

• Exchanges are processed as a return followed by a new order.
• To request an exchange, contact the customer service channel within 7 days of receipt.
• For an exchange due to a defective or mis-shipped product, the Company bears the shipping cost.
• For an exchange due to simple change of mind, the user bears the round-trip shipping cost.
• Exchanges may be restricted for made-to-order, engraved, or custom-produced products.

Returns and Refunds for Sold Products

• Users may request a return or refund for a sold product within 7 days of receipt.
• If a product differs from its description or advertisement, or is otherwise not performed as contracted, a request may be made within 3 months of receipt or within 30 days of becoming aware of the discrepancy.
• Return address: 16, Hakdong-ro 8-gil, Gangnam-gu, Seoul, B-202
• After submitting a return request, the product must be sent to the above address together with all components, free gifts, and packaging.
• Round-trip shipping costs for a simple change of mind are borne by the user; for a defective or mis-shipped product, the Company bears the shipping cost.
• The Company refunds the payment within 3 business days of receiving the returned product. Depending on the cancellation process for each payment method, the payment agent and financial institution may require additional processing time.

Restrictions on Returns and Refunds

• A refund may be restricted if the product is lost or damaged due to reasons attributable to the user.
• A refund may be restricted if the product's value has significantly decreased due to use or partial consumption by the user.
• A refund may be restricted for individually produced products, such as made-to-order, engraved, or custom items, where disclosed and consented to in advance.
• If costs arise from missing components, an unreturned free gift, or damaged packaging, those costs may be deducted from the refund.

Cancellation and Refund of Rental Products

• Because rental products involve reservation, inspection, packaging, and shipping preparation tied to a specific date of use, the cancellation window and refund standards may differ from those for regular sold products.
• Cancelling 1 month or more before the event date: full refund
• Cancelling 15 days before the event date: 50% refund
• Cancelling 10 days before the event date: 20% refund
• Cancelling from 7 days before the event date: no refund
• For a rental product that has already been shipped, actual costs incurred — round-trip shipping, packaging, inspection, and losses from blocking other reservations — may be further deducted from the refund.
• If the Company is unable to provide a rental product due to reasons attributable to the Company, it will take necessary measures such as providing a substitute product, changing the schedule, or issuing a refund.

Settlement for Late Return and Damage

• If a rental product is not returned by the expected return date, a late fee of KRW 20,000 per day may be charged.
• If a rental product, its components, or packaging is damaged, soiled, or lost, repair, cleaning, part replacement, remanufacturing costs, or the equivalent value of the product may be charged.
• For rentals with a deposit, the confirmed late fee and damage settlement amount may be deducted before the remaining balance is refunded.
• The Company will notify the user of the inspection results and calculate the settlement amount based on objective evidence such as photos, video, or quotes.
• Detailed compensation standards follow the Rental & Compensation Terms.

Inquiries and Requests